After placing an order on our website you will receive a payment confirmation
and order acknowledgement by email. Most items are despatched within 24 - 48
hours. Each product on our website does give you an indication of delivery
times. If any items are unavailable, you will be notified within 24 hours with
an estimated date for delivery.
An Order Confirmation will be emailed to you when we are ready to dispatch your
order. This will give you a firm delivery date and tracking details of how you
can track the status of your order.
We reserve the right to cancel any order prior to emailing and Order
Delivery is FREE to mainland UK, and most orders are delivered to customers
within approximately 2 - 3 working days. Our courier will usually deliver your
order on the next working day from the date of despatch from our warehouse.
If time is of the essence and you require something delivered next day, please
contact us, we will do our best to see if we can help you.
If you order something that unexpectedly becomes out of stock, we will contact
you immediately, and advise you when we will be able to deliver.
Under our standard delivery service, barbecue items are delivered by pallet on a
7.5 t tail-lift lorry to the nearest vehicular access of your property. This is
not a two-man delivery service and for health and safety reasons, the driver:
• can only move the pallet using a pump truck
• cannot assist you in removing your barbecue from the pallet
• cannot assist you in manoeuvring the barbecue into your garden
• will not be able to remove the packaging from your property
• cannot pull the pump truck over kerbs, gravel drives, steps or into a back
• for all stone & masonry BBQ orders, the delivery is only made to kerbside
Please note that due to the Company's Health & Safety Policy, we are unable to
deliver upstairs (eg blocks of flats). In this instance you must make
alternative arrangements for delivery (eg. Garage/shed; behind gate; or with a
You can view the contents of your shopping basket by clicking the "Shopping
basket" link near the top of the page. You can proceed to the checkout and pay
for your items by clicking on the "Pay" button on the right hand side of the
We use Paypoint to handle payment transactions on our website. As one of the
world's leading payment providers they are experts in Internet security and we
believe they will do a far better job of protecting your credit card details
than we could.
We do not store credit card details nor do we share customer details with any
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection Act
We collect information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from
another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit
consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you find
any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with
our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic
Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our
site. This can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your browser
If you have any questions/comments about privacy, you should contact us by
emailing us at email@example.com .
We promise never to sell or give your personnel details to any third party.
Our website security is provided by Geotrust QuickSSL Security. We use 128 bit
encryption for your card details, which is the highest form of encryption for
web use. Click on the security seal below.
Click for company profile
You will see the security seal above. By clicking on this icon you connect
directly to Geotrust secure servers to display a site seal that verifies that
our site is secured by Geo Trust. If you are in doubt of the level of security
on this website please contact Geotrust on 01622 764789, their website address
We are happy to negotiate a special price for a large order. However we are not
wholesalers and do not accept orders from re-sellers. A re-stocking charge of
25% for business purchases will apply for any returns or exchanges of bulk
purchases of 5 or more of the same sku item.