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Vigano.co.uk Terms & Conditions

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Acceptance of Order
Delivery 
Xmas Returns Policy
Cancellation 
Refunds
Shopping Basket
Payments 
Repairs
International Orders 
Privacy Policy
Security
Bulk Purchases 
Complaints
Consumer Rights
Company Information



Acceptance of Order

After placing an order on our website you will receive a payment confirmation and order acknowledgement by email. Most items are despatched within 24 - 48 hours. Each product on our website does give you an indication of delivery times. If any items are unavailable, you will be notified within 24 hours with an estimated date for delivery.

An Order Confirmation will be emailed to you when we are ready to dispatch your order. This will give you a firm delivery date and tracking details of how you can track the status of your order.

We reserve the right to cancel any order prior to emailing and Order Confirmation. 

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Delivery 

Delivery is FREE to mainland UK, and most orders are delivered to customers within approximately 2 - 3 working days. Our courier will usually deliver your order on the next working day from the date of despatch from our warehouse. 

If time is of the essence and you require something delivered next day, please contact us, we will do our best to see if we can help you.

If you order something that unexpectedly becomes out of stock, we will contact you immediately, and advise you when we will be able to deliver.

Telephone Orders

We can accept orders by telephone. Please email us with your contact name and number, and we will call you back.

All damages/breakages need to be notified to us within 7 days of delivery.

BBQ Deliveries:

Under our standard delivery service, barbecue items are delivered by pallet on a 7.5 t tail-lift lorry to the nearest vehicular access of your property. This is not a two-man delivery service and for health and safety reasons, the driver:
• can only move the pallet using a pump truck
• cannot assist you in removing your barbecue from the pallet
• cannot assist you in manoeuvring the barbecue into your garden
• will not be able to remove the packaging from your property
• cannot pull the pump truck over kerbs, gravel drives, steps or into a back garden.
• for all stone & masonry BBQ orders, the delivery is only made to kerbside only.
Please note that due to the Company's Health & Safety Policy, we are unable to deliver upstairs (eg blocks of flats). In this instance you must make alternative arrangements for delivery (eg. Garage/shed; behind gate; or with a neighbour)


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Xmas/Returns Policy

You can return any unused item to us within 30 days of delivery for a full refund or upto 90 days from the date of delivery for an exchange.

Any items you return must be in a saleable condition and unused. Please contact us for a returns reference before sending items back. We strongly advise you to return items using recorded delivery. 

Please email info@vigano.co.uk for a returns reference.

Due to hygiene reasons this returns policy does not apply to pillows, bedding & mattresses. 

Please note there is a 20% re-stocking charge for the Pellevera, Chiarugi & Tuscany leather brand, as these are hand made to order.

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Cancellation 

You may cancel your order at anytime up to 14 days after you order has been delivered. You must return all items in a saleable condition.

You agree that we may cancel your order at anytime prior to dispatch your order. 

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Refunds

Refunds are made within 7 - 10 days of receiving the returned items. It may take a further 5 - 10 days for the money to be available on your credit card or bank account. 

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Shopping Basket

You can view the contents of your shopping basket by clicking the "Shopping basket" link near the top of the page. You can proceed to the checkout and pay for your items by clicking on the "Pay" button on the right hand side of the page.

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Payments 

We use Paypoint to handle payment transactions on our website. As one of the world's leading payment providers they are experts in Internet security and we believe they will do a far better job of protecting your credit card details than we could. 

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Repairs

If we need to undertake any repairs or replacement of parts, this can take approx 28 days, depending on how soon we can get replacement parts from the manufacturer.

International Orders 

We accept orders for delivery outside the UK on request.

Prices quoted on our website are for delivery within the UK. Additional delivery charges maybe payable for items delivered overseas. Please contact us for further details.

Prices quoted on our website include VAT (a European sales tax). 

We reserve the right to cancel any orders for delivery overseas. 

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Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). 

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. 

We will not e-mail you in the future unless you have given us your consent. 

We will give you the chance to refuse any marketing email from us or from another trader in the future. 

The type of information we will collect about you includes: 

Your name 
Address 
Phone number 
Email address 
etc

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. 

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. 

The personal information which we hold will be held securely in accordance with our internal security policy and the law. 

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. 

If you have any questions/comments about privacy, you should contact us by emailing us at info@vigano.co.uk . 

We promise never to sell or give your personnel details to any third party. 

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Security

Our website security is provided by Geotrust QuickSSL Security. We use 128 bit encryption for your card details, which is the highest form of encryption for web use. Click on the security seal below.



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You will see the security seal above. By clicking on this icon you connect directly to Geotrust secure servers to display a site seal that verifies that our site is secured by Geo Trust. If you are in doubt of the level of security on this website please contact Geotrust on 01622 764789, their website address is www.geotrusteurope.com

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Bulk Purchases 

We are happy to negotiate a special price for a large order. However we are not wholesalers and do not accept orders from re-sellers. A re-stocking charge of 25% for business purchases will apply for any returns or exchanges of bulk purchases of 5 or more of the same sku item.

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Complaints

If you are unhappy with any aspect of our service we'd like to try and make things better. Please call us on info@vigano.co.uk and we will try our hardest to help. 

If your are still not happy and would like to make a complaint please send an email to info@vigano.co.uk, marking for the attention of "complaints department"

Or write to: 

Vigano Ltd
Units 1 - 3
Carousel Way
Riverside Retail Park
Northampton
NN3 9HG

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Consumer Rights

None of the above Terms and Conditions will affect your statutory consumer rights.

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Company Information

Vigano.co.uk is the trading name of Vigano Ltd, Registered in the UK. 

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